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As featured in the March 2006 Issue of This Old House Magazine.

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Privacy and Security Policies

 

Does thetileandironstudio.com sell or trade customer names and addresses?
We never sell, rent, or trade e-mail addresses.

 

What kind of information will I be asked for?
We will ask you to provide information when you place an order. That information includes some or all of the following: your name, a company name, address, phone number, e-mail address and credit card information. We also maintain a record of your purchases online.  If you ship your order to an address different from your billing address, we will ask you to enter the "ship to" name and address.

The next time you order online, just enter your e-mail address and password. Your name and address will be automatically filled in from our Web server. For your protection we do not store your credit card information in our system, and you will need to re-enter it each time you order.

 

How will thetileandironstudio.com use the information I provide?
Your information is used to process and deliver your order to the address you request. Your payment information allows us to bill your credit card company. If we have any questions regarding your order, we will contact you by phone or e-mail. If you make a purchase, we may send you information and updates about new products, special sales and promotions. We use both e-mail and postal addresses to share information with our customers.

 

How can I update my personal information?
If you move or want to update your name, address, e-mail address or other information for any reason, click on "View Cart" and then click on "My Account."  All changes are instantly activated.

 

How do I know thetileandironstudio.com is a secure site?
We use state-of-the-art technology to encrypt your financial information before it is sent. The ordering area of our site is protected this way and is referred to as "secure." Secure transmission is not necessary for our product pictures or general site information and is not used there. This keeps our site faster and your shopping experience more enjoyable. And you never have to worry about sending us your credit card information.
GeoTrust  is a well-known Web company that validates site security. The verification process happens in the background every time you place an order at www.thetileandironstudio.com. To learn more about GeoTrust and our status as a secure site, please click the GeoTrust Logo on the left. You will see that www.thetileandironstudio.com is a secure site owned by Art of the Garden, our parent company.

 

Does thetileandironstudio.com use SSL technology?
Yes, we do. Secure Socket Layer (SSL) technology is the gold standard in Internet encryption. This highly sophisticated system scrambles your financial data as it travels from your computer to our Web site, making it useless to anyone but thetileandironstudio.com.

 

How do I know when I am in secure mode?
There are several easy ways to determine if you are in secure mode or not.
  1. If you look at the Web site address in your browser window, non-secure sections of our site begin with "http://." When you move to a secure area the address changes to https://; the "s" stands for "secure."
  2. Internet Explorer and Netscape browsers have visual symbols telling you whether a site is secure or not. Refer to the chart below to see which symbols are used with your browser.


  3. When you move in and out of a secure area on our Web site, your browser may show you a notification window, and you must click "continue" or "OK." These windows are not warnings, only notices to let you know where you are.

Once you have completed ordering, it is perfectly safe to continue to shop our site in the standard mode. In fact, your browser will revert automatically to this faster form of communication. Some browsers and some company firewalls do not permit secure communication such as that used at thetileandironstudio.com. If for any reason you cannot access a secure server to place your order, please feel free to call us toll-free at 1-877-440-9111

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